Frequently asked questions
Clear answers before the ride.
Start here for scheduling, service, accessibility, and account questions.
01How far in advance should I book?+
Advance booking is recommended whenever possible. For transportation within 24 hours, call dispatch directly so the team can confirm availability.
02Does U-Connect operate overnight and on holidays?+
Yes. Dispatch and transportation operate 24 hours a day, every day of the year, including weekends and major holidays.
03What areas do you serve?+
U-Connect serves New York City and coordinates routes throughout New York State. Contact dispatch to confirm a specific pickup and destination.
04Do you offer long-distance transportation?+
Yes. U-Connect arranges scheduled long-distance rides across New York and to destinations beyond the state. Share your pickup and destination addresses, travel date, timing, passenger needs, and whether you need a one-way or return trip so dispatch can review the route and discuss pricing.
05Do you provide wheelchair-accessible transportation?+
Yes. Standard and bariatric wheelchair-accessible vehicles are available. Share the wheelchair type and assistance requirements when booking.
06Can I arrange recurring medical transportation?+
Yes. We can coordinate standing schedules for dialysis, therapy, oncology, rehabilitation, and other recurring care.
07Can employers arrange dedicated shuttle routes?+
Yes. Workforce programs are designed around facilities, shift schedules, employee pickup zones, and passenger volume.
08Can I change or cancel a booking?+
Signed-in customers can edit eligible pending or confirmed rides online more than two hours before pickup. For later changes, call dispatch.
09When is a booking confirmed?+
An online request receives a reference immediately. Dispatch reviews the details and confirms the ride separately.
Still have a question?
Our dispatch team can help with specific routes, passenger needs, and scheduling.